PATCHOULI Organic Soap Bar

Frequently Asked Questions

Custom and personalized orders

I do not do custom or personalized orders. I create as I feel and see things in my heart and soul, I really hope you love things as they come out as a lot of work thought and magic was put into each item with you in mind!

Care instructions

T shirts will last longer if they are hung to dry after machine washed inside out and ironed inside out as well.

Care instructions

Leather bags may be repaired within a 1 month period. Additional repairs through the years may be done at a fee

Gift wrapping and packaging

All packages come in my signature black and Kraft colors, complete with a note and a black feather. We put as much detail into our wrapping as we do with the item itself!

Wholesale availability

Soap wholesale availability with a handmade wooden display is available for small stores and mortar and pestle shops only

When will my item ship out?

We are not responsible for lost or stolen items or if you refuse them. Once the post office scans them they are out of our hands. Our items are hand made and we do not replace them if the mail loses them. It takes time and money to make your item. please always double-check your address, make sure you are home to receive your package, and or go to your post office when an item is sitting there. You can file a direct claim with the post office as each item comes with insurance by your postal service. Please do not contact us asking us to track your package for you. You have a tracking number that I and Etsy have provided. Please know that each country may charge customs differently and we are not responsible for your country's customs r

What happens if my item is lost in the mail?

🌙 Please double check your address, we print shipping lables directly using Etsy and are not responsible for address mistakes.
🌙 I recommend you spend a few extra cents and purchase shipping insurance. If you wish to purchase it and do not know how please contact me BEFORE you complete your payment.
We are not responsible for lost or stolen items or if you refuse them. Once the post office scans them they are out of our hands. Our items are hand made and we do not replace them if the mail loses them. It takes time and money to make your item. make sure you are home to receive your package, and or go to your post office when an item is sitting there. You can file a direct claim with the post office.

WHEN DO WILL MY ORDER SHIP?

🌙 Please be patient I know it’s hard to do with how shipping goes now and days and that you’re super excited for your order but please remember we are not Amazon or a giant corporation. Order take 4-5 days to be packaged and shipped out. I am one person, with a 5 year old little boy whom I homeschool full time, I’m a wife and a daughter. Almost everything is hand made and I do get about 100 orders a week! Please be patient with me I promise to make it all worth it! Thank you for shopping small!

🌙Post office trips will only be made on Fridays and some Mondays, as Miami has been hit really hard by the virus and it’s the best I can do to stay safe!

🌙 Allow 4-5 days of production and packaging for all items