WANT A MUG?
Q: How can I purchase a mug?
A: Mugs are sold on a release day, and sometimes I do a live auction on my instagram page! They are sold in a first-come-first-serve basis.
Q: I went to your website but I did not see any mugs, are you still making them?
A: Yes, I make them every week and try to have a release day every 2-3 weeks. They are not on the site because they sell out within 5 minutes. You can only find them by going to the website on the designated date and time. Don't forget to refresh and have all of your information ready!
Q: Can I pre-pay or pre-order a mug?
A: No, I'm so sorry, it would be incredibly hard for me to pick out who gets to pre-pay or pre order a mug. The fairest way I could think of doing this is to have a release day, shut my site off and have go live at a certain time.
Q: Are these mugs just for display and decor or can I use them?
A: YOU BETTER USE THEM! LOL! Drinking a delicious beverage out of these is a magical experience!
Q: Do you repeat the designs? I really likes a specific one you made!
A: Although no mugs is like another, the concept of design is repeated. I will be making more Lavender Moons, deaths head moths, sunflower moons, mushrooms ect. I love these designs and I love making them!
Q: How much are they and how many ounces to they hold?
A: Every single mug is different, some have more details than others, some are bigger than others and some even bring matching dishes and spoons. Since there are all different, I can not list a specific price. I do make pieces from $30-$100+ of all sizes and details.
Q: I saw that you did a live auction on Instagram, will you be doing those again and will you have an auction on Facebook?
A: Yes! I always like to auction the first design I make of a specific style! This months auction was the "Cauldron On the Moon". These ONLY happen on Instragram, not on FB.
Q: Are they microwaveable?
A: Almost 100% of my mugs contain real 22k gold, with gold being a metal, you can not put them in a microwave, and please do not put them in an oven.
Q: I live in Ireland ( or another part of the world not the U.S) will you to my country?
A: My Etsy shop it set up to ship worldwide, I am not sure if there are limitations to which countries but so far my mugs have travelled all over the globe. Shipping is usually around $15-$20 USD, but please do not quote me on that. they only way to get a specific number is while you check out.
Q: Ok awesome, so I see you have a website and an Etsy shop. Where will the mugs be on sale on the release date?
A: Both! My website is powered by Etsy, it's the same place just different look. Although they are in the same place, for some reason, from a lot of feed back, the actuall website link seems to display the mugs faster than Etsy. Some people refreshed their Etsy pages and never saw the mugs go up, so I suggest using the website link. You can always find it here and on my bio on instagram. The website is https://mysticalcrow.com
Q: Is there a way that I can see the mugs before the release date?
A: Yes! If you follow me on my instagram, @themysticalcrow, I post photos and videos of the process. I also go live and talk about each individual mug and answer any questions you may have about them. I'm not very active on FB but I am trying to do better!
Q: I had the mug already in my cart, and while I was checkin out it disappear? What happened? Will I be charged even though i didnt get one?
A: Unfortunately, just because the mug is in your cart, it does not mean someone else doesn't also already have it in their cart. A mug is only taken off the site when it is fully paid for and the check out has been complete. If you where in the process of paying for it and then got a sign saying that the mug is not longer available, it just means someone checked out a little faster and you will NOT be charged.
Q: Do you only make mugs?
A: Nope! I make candles, herb kits, witchy kits, paintings, shirts and a lot of other magical witch things!
Q: When is your next release date? Will you make more mugs?
A: Yes, as long as my hands are good, I will not stop making mugs! Please join me on Instagram and be up to date with all of my current news and info! The dates may move around and change, don't worry you haven't missed it until the sold out post goes up. But if that happens please know I will be back in two-three weeks!
Q: Any other questions you'd like for me to answer?